Terms and Conditions

Terms and conditions effective as of 24 October 2023.

Terms and conditions effective as of 24 October 2023.

Membership


1. Membership of The Star Club is offered by The Star Club properties – The Star Sydney; The Star Gold Coast; and Treasury Brisbane (“The Star Club properties, we or us”).

2. Joining The Star Club is free.

3. To apply, proposed Members must complete an application in the form approved and provided by The Star Club properties and submit appropriate identification. A proposed Member must also provide or permit The Star Club properties to take a photograph of that Member, or we may copy a photograph from the submitted identification. This photo may be included on their Membership Card and may be used for other purposes as outlined in the Terms. A limit of one membership per person applies. Only eligible persons may become Members.

4. An application to become a Member, ongoing participation in The Star Club, redemption of benefits by a Member or activation or use of any functionality relating to The Star Club accessible through The Star App or a Star Account constitutes acceptance by that Member of the Terms (as defined below). A person’s membership is effective from the time and date we accept their application to become a Member, however a Member’s entitlement to benefits under The Star Club is conditional on the Member receiving confirmation from The Star Club that their identification has been verified. We may accept or reject a membership application.

5. Levels of membership (“tiers”) are determined by The Star Club properties. 

6. You may qualify for higher tiers by earning the number of Tier Points required to qualify for those tiers. Your tier status starts from the moment you reach it and continues until your Tier Review Date that coincides with the end of your next full membership year.  

7. Your Tier Points will expire annually on your Tier Review Date and the number of Tier Points you have earned over the previous 12 months will determine your starting tier for your following membership year. Should you fail to earn sufficient Tier Points by your Tier Review Date to remain in your tier, you will qualify for a lower tier corresponding to the number of Tier Points actually earned over the previous 12 months.

8. Membership does not give you right of entry to all or any part of The Star Club properties nor does it constitute membership of any of The Star Club properties themselves.

9. We may invite you to access one or more of our private gaming rooms. Such access is by invitation only and we may remove your access at any time. You must abide by the conditions of entry to our private gaming rooms as displayed at the entry to those rooms, as varied by us from time to time, and comply with any directions we issue in relation to entry into and use of our private gaming rooms.

Eligibility


10. Membership with The Star Club is only available to individuals aged 18 years or over.

11. The Star Entertainment Group Ltd employees and employees of its related bodies corporate are not eligible to join The Star Club.

12. Excluded Persons are not eligible to become or remain a Member.

The Star Club Terms


13. The Star Club terms – these terms, The Star Club brochures and promotional material included on The Star Club and The Star Club properties websites, The Star App, kiosks, The Star PayID terms and conditions, premises terms of entry, guidelines and codes of conduct as issued by The Star Club properties from time to time (“Terms”) govern your membership with The Star Club. The latest version of these terms are available at The Star Club properties, on The Star Club website at thestarclub.com.au (“our website”) and on The Star App. In the event of any inconsistency, the latest version of The Star Club membership terms and conditions contained on our website prevails to the extent of the inconsistency.

14. The Terms (including benefits) may be changed at any time by The Star Club properties. If we do this, we will endeavour to give Members prior notice, including by making updated information available at The Star Club properties, on our website and on The Star App.

15. Subject to clause 16, The Star Club properties will use their best endeavours to provide at least 30 days’ notice to Members of any changes to the Terms where there is a material adverse effect on Members or a class of Members.

16. Prior notice may not be given if we are required to make changes to act legally or in accordance with the requirements of a Government authority, and the way in which we provide notice may be limited by law or the requirements of a Government authority.

17. It is the Member’s responsibility to ensure they keep up to date with the Terms.

Cards, Tiers and Benefits 


18. Members may earn, receive and redeem loyalty points at each of The Star Club properties. Loyalty points currently include Casino Dollars, Comp Dollars and Tier Points but may change in accordance with the Terms. Members may also earn Tier Points by purchasing coins on StarPlay, the social gaming platform.   

19. The way you can earn, receive and redeem loyalty points at each of The Star Club properties varies, and we may partner with others to provide benefits. For details see The Star Club properties or our website.

20. Membership Cards always remain our property. A physical Membership Card must be returned to us, and any linked digital Membership Card must be removed from devices, upon our request. 

21. A physical Membership Card will be issued following verification of identification. A Membership Card is issued for your personal use only and is strictly non-transferable. You must not lend or share your card at any time, for any reason.

22. We reserve the right to charge a reasonable fee for replacement physical Membership Cards.

23. We reserve the right to place a cap on the number of loyalty points earned by any individual Member.  In that case we will notify the Member before they reach the cap.

24. You are responsible for keeping your Membership Card and Personal Identification Number (“PIN”) secure.

25. You must not maintain a written record of your PIN or otherwise disclose your PIN to anyone, including a family member or friends.

26. You must promptly notify us of changes in your details, of any lost, stolen or malfunctioning Membership Card or any unauthorised use of your Membership Card, The Star App or any Star Account(s) you have. If your Membership Card is reported as being lost, stolen, misused or malfunctioning or any unauthorised use of The Star App or any Star Account(s) you have is reported, detected, suspected or anticipated, your Membership Card, use of The Star App and/or your Star Account(s) may be suspended and we may make arrangements with you for the issue of a replacement Membership Card(s) and/or new verification code sent to your designated mobile number for use of The Star App. Any suspension of a Membership Card will apply to a Member's physical Membership Card and any linked digital Membership Card. You may be required to confirm details of the loss, theft, misuse or malfunction in writing (and to provide particular information in the confirmation) and you must comply with The Star’s reasonable requests with respect to this requirement.

27. If any lost or stolen physical Membership Card is subsequently found it must not be used and must be returned to one of The Star Club properties.  If any lost or stolen device containing a digital Membership Card is subsequently found, that digital Membership Card must be deleted from the device.

28. You must not interfere with any magnetic stripe or integrated circuit on your physical Membership Card or unnecessarily disclose your membership number to anyone.

29. If you incorrectly enter your PIN on four consecutive attempts your Membership Card will be locked. If your Membership Card is locked, or if you forget your PIN, you will need to visit a The Star Club property to arrange for a new PIN which will require you to present acceptable identification.

30. You are responsible for your loyalty points, other Member benefits, use of The Star App and any Star Account(s) you have, including observing any expiry periods and any taxation consequences. 

31. You will be solely liable for, and The Star Club properties disclaim against, any and all liability for any loss that you may suffer as a result from any misuse or unauthorised use of your Membership Card, The Star App or your Star Account(s), loyalty points or other Member benefits. This clause does not apply to the extent that any such loss arises due to the negligence, breach of law or breach of the Terms by us or any person or entity acting under our control or instruction.

32. We may adjust your loyalty points, benefits or tier or we may cancel your membership if you misuse your Membership Card, The Star App or your Star Account(s), loyalty points, benefits or casino facilities or allow or enable someone else to do so.

33. We may adjust your loyalty points, tier and other Member benefits as a consequence of any changes made to the Terms in accordance with clauses 14, 15 or 16.

34. We may adjust your loyalty points and other Member benefits if they incorrectly or erroneously accrue in your favour or on the suspension, cancellation or termination of your membership. Loyalty points will also expire as follows: 

(a) Casino Dollars – will expire if you do not accrue a Tier Point at least once every 180 days. 

(b) Comp Dollars – will expire if you do not accrue a Tier Point at least once every 90 days.

(c) Tier Points – will expire on your Tier Review Date.

35. Despite our best efforts, we may sometimes experience technical malfunctions and errors outside of our control. Your membership benefits may be unavailable for a period as a result, and we may adjust incorrectly accrued loyalty points, benefits and tier changes.

36. The Star Club membership, Membership Cards, loyalty points, use of The Star App, Star Accounts and any other benefits and privileges are not transferable and cannot be used by any person other than the Member named on the Membership Card.

37. Subject to clauses 94 and 97, The Star Club membership, Membership Cards, loyalty points, tier status and any other Member benefits and privileges will lapse on a Member’s death or that Member becoming an Excluded Person. 

38. Loyalty points and any other Member benefits and privileges cannot be used in conjunction with other discount programs or offers, unless otherwise specified by us.

39. Members must log-in to The Star App to generate their digital Membership Card.

40. Members may scan their digital Membership Card, in substitution for use of their physical Membership Card, at participating hotels, bars, restaurants, food and retails outlets located at The Star Club properties where Membership Cards are accepted.  Digital Membership Cards may not be scanned or used in connection with any gambling related activities.  As an alternative, Members can present their physical Membership Card.

Redemption of Products through Casino Dollars or Comp Dollars


41. Any Casino Product that may be able to be redeemed by a Member using Casino Dollars and/or Comp Dollars will be provided by the relevant The Star Club property to that Member subject to The Star Club property's general terms and conditions for that Casino Product.

42. The general terms and conditions for Casino Products are available at each of The Star Club properties and on request.

Star Offers


43. The Star Club properties may from time to time offer certain Products to Members in accordance with the Terms ("Star Offer"). 

44. The way in which Members can be awarded Star Offers at each of The Star Club properties may vary, and we may partner with others to provide Star Offers. Any Products offered for Members shall be at our discretion and may, amongst other things, depend upon the tier status and/or number of loyalty points of that Member.

45. Restrictions and special conditions may apply to Star Offers and such Star Offers may be subject to the terms upon which a supplier makes the corresponding Product available to Members. 

46. We may at any time, with prior notice (where practical) to Members:

(a) withdraw, limit, modify, cancel, increase or decrease the availability of any Product being offered as a Star Offer or the advertised terms of offer for any Product; and

(b) impose additional restrictions on any Product or conditions for obtaining a Star Offer. 

47. From time to time we may partner with third party suppliers and manufacturers unrelated to The Star Club properties (“Partners”) to provide Partner Products to Members as Star Offers.

48. Claiming any Star Offer that is a Partner Product by a Member will amount to a request by a Member to us to manage the process under which a Partner will be directed by us or our contractors to supply a Partner Product to that Member. We will solely supply the opportunity for Members to obtain a Partner Product from Partners and our obligations are limited to procuring that opportunity.

49. Members should ensure that they are familiar with and understand the terms and conditions applied by Partners in respect of Partner Products before accepting any Star Offer that is a Partner Product.

50. Warranties, if any, in relation to Partner Products are provided by the third-party supplier or manufacturer of those Partner Products and not us. To the extent permitted by law, we do not accept liability for defects in quality or condition of Partner Products and make no claims or warranties as to the delivery of Partner Products.

51. Should a Member have any claim regarding the quantity, quality or otherwise of a Star Offer that is a Partner Product, the Member should direct that claim to the supplier or manufacturer of that Partner Product in accordance with the warranty information provided (if applicable).

52. Any contracts we have with Partners in relation to Partner Products are personal to us and are not for the benefit of, or enforceable by, Members.

Returns Policy


53. Members' rights under this Returns Policy (clauses 53 to 58 inclusive) are in addition to any other rights they may have under the Australian Consumer Law or other consumer laws. Nothing in this Returns Policy excludes, restricts or modifies any such rights.

54. If any Product provided as a Star Offer is faulty, damaged or unfit for use, Members must notify us within seven business days of delivery of that Product (but failure to do so does not limit rights Members may have under the Australian Consumer Law or other consumer laws).

55. A Casino Product will not be accepted for exchange or for a reimbursement of any kind under this Returns Policy:

(a) unless first authorised for return by us; or

(b) as a result of the Member changing their mind.

56. If we replace a Casino Product, we will dispatch replacement items at no further cost to the Member.

57. No partial refund will be provided for a Casino Product.

58. We do not accept returns of Partner Products and any return of Partner Products is subject to that Partner’s own returns policy.

Ending or Suspending Membership and The Star Club


59. One or more of The Star Club properties may determine that you must be a Member of The Star Club and must use a Star Account to use The Star App and/or gamble and/or use other facilities at The Star Club properties.

60. You may end your membership at any time at no charge online via The Star Club properties’ websites or in person at The Star Club or Private Gaming Area membership desk, including if you do not agree to any changes made to The Star Club, including its Terms and benefits. We ask that you return your physical Membership Card to one of The Star Club properties, and delete your digital Membership Card from all devices, when ending your membership.

61. Subject to clauses 94 and 97, upon ending your membership, all loyalty points and benefits (including any entitlement to Star Offers) are immediately forfeited.

62. Any of The Star Club properties may end or suspend your membership, your use of The Star App or any Star Account you hold, or limit your participation in any or all benefits (including cancelling loyalty points) immediately if: 

(a) you commit a material breach of the Terms or any other terms for the services (including casino game rules) of The Star Club properties;

(b) you have had a cheque payable to one of The Star Club properties returned by your financial institution;

(c) you are no longer permitted to enter any part of any of The Star Club properties, including if you have been asked to leave or refused entry to any part of any of The Star Club properties, or if any of The Star Club properties withdraws your licence or denies you a licence to enter or remain in or on any part of any of The Star Club properties;

(d) you have been excluded from any of The Star Club properties (in whole or part);

(e) you are dishonest or offensive or you bring (or through your conduct are likely to bring) any of The Star Club properties or The Star Club into ridicule or disrepute as considered by any of The Star Club properties acting reasonably; or

(f) we are required to do so in order to act legally or in accordance with the requirements of a Government authority.

63. Subject to clauses 94 and 97, if your membership is cancelled or otherwise comes to an end, your loyalty points and accrued benefits will be available for use during any notice period, but will be forfeited from the date your membership ends.

64. If any of The Star Club properties ends or limits your membership or participation in any or all benefits we may provide reasons, written or otherwise, for that decision. 

65. If your membership is cancelled by any of The Star Club properties, your membership and use of The Star App, each Star Account you hold and your benefits in respect of all of The Star Club properties simultaneously cease.

66. One or more of The Star Club properties may also suspend or terminate The Star Club by providing reasonable prior notice to Members (except where we are required to do so in order to act legally or in accordance with the requirements of a Government authority, when notice will not be required). If The Star Club ceases to operate and is not replaced by another loyalty program, Members can continue to redeem their accumulated benefits prior to The Star Club ceasing where possible. Subject to clauses 94 and 97, after that time, all memberships are cancelled and all loyalty points, Star Offers and other benefits forfeited. 

Applications and creation of Star Accounts


67. You may apply to activate a Star Account attached to your physical Membership Card. A Star Account relates to a specific The Star Club property. You may hold a single Star Account for each The Star Club property (subject to the Terms). Your Star Account is not accessible via your linked digital Membership Card.  Once your Star Account is activated, funds can be deposited into your Star Account as contemplated by clauses 74 and 75 which may, through the use of your physical Membership Card, be used for Cashless Wagering. 

68. The Star Club properties are subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and the rules and other subordinate instruments under the Act (“AML/CTF Laws”). Before a Star Account can be activated, The Star Club property activating your account is obliged to collect certain identification information from you (and verify that information) in compliance with the AML/CTF Laws. Customer identification information may include detailed ‘know your customer’ information about you. Where legally obliged to do so, The Star Club properties will disclose information to regulatory and/or law enforcement agencies or to other third parties.

69. You must promptly notify us of any changes in your personal details supplied to The Star Club properties.

70. The Star Club properties may, in their discretion, determine whether or not to accept a Member’s request to activate a Star Account. 

71. For so long as the use of Cashless Wagering is voluntary, and subject to any limits imposed by law, Members may still be able to use the current ticket-in, ticket-out (“TITO”) system, chip purchase vouchers and cash for EGMs, ETGs and other table games.

72. Your physical Membership Card will be activated for Cashless Wagering at each of The Star Club properties once you have been accepted for Cashless Wagering, and deposited funds into your Star Account at a cashier window at any The Star Club property, or where permitted by The Star Club property, The Star App. 

73. A Membership Card is uniquely identifiable to a Member and your physical Membership Card can be linked to more than one Star Account but only one Star Account at each The Star Club property. 

Use of Star Account


74. Only the Member is permitted to deposit funds into, or withdraw funds from, their Star Account(s). Members may deposit funds into their Star Account at a The Star Club property’s cashier windows, designated EGMs, ETGs and other table games and participating cash redemption terminals, or where permitted by the The Star Club property, The Star App. The Star Club properties may set maximum deposit and balance limits on Star Accounts from time to time. 

75. Members are not permitted to deposit funds into their Star Account(s) using a credit card, automatic direct debit, any pre-paid or stored value card, or any Prohibited Payment Channel. Members can deposit funds into their Star Account(s) through The Star App using PayID or other available payment channels (provided that the account, card or equivalent is in the Member’s name), or other permitted forms of payment that are not Prohibited Payment Channels. If you use PayID you agree to our separate The Star PayID terms and conditions.  When you load funds into your Star Account(s) using The Star App, the funds are deposited into a bank account held by Next Payments Pty Ltd ABN 59 160 985 106 (“Next”) with Cuscal Limited ABN 95 087 822 455 (“Cuscal”).  Next receives these funds as agent for the relevant The Star Club property.  You do not have any contractual relationship with Next or Cuscal.  Neither Next nor Cuscal are responsible for, and they do not guarantee your ability to use, The Star App to access and transact on your Star Account(s).

76. No interest is payable to you on any funds held in any deposit account held with The Star Club properties, which includes any Star Account, and you will not be able to overdraw any such account.

77. Members can only use Star Account funds for the purpose of gaming on designated EGMs, ETGs and other table games at participating The Star Club properties. Members will not be able to use any funds held in any Star Account for any other purpose.

78. To transfer funds from a Star Account to a designated EGM or ETG or other table game for the purpose of gaming you are required to insert your physical Membership Card into the EGM or ETG or present your physical Membership Card at another table game and enter your PIN.

79. Following PIN acceptance, you may transfer funds from your Star Account by entering the amount to be transferred into the designated EGM or ETG or other table game, or into The Star App, subject to any transfer limits.

80. Any voluntary pre-commitment limits made by Members on an EGM or ETG will continue to apply.  There is also functionality within The Star App that you can use to “take a break” from loading funds onto your Star Account through The Star App, set daily or weekly budgets and “self-exclude” yourself from using your Star Account for gambling.  Further, The Star Club properties may impose limits on transaction and spend amounts using The Star App at their discretion or as required by law.

81. Members may choose to transfer credits remaining from an EGM or ETG to their Star Account by removing their physical Membership Card from the EGM or ETG. If the relevant transaction is greater than the transfer limit set by The Star Club properties, the Member will require The Star Club property attendant to manually facilitate the transfer. Members should ensure that the credit meter on the EGM or ETG is zero after removing their physical Membership Card. 

82. Members may redeem funds from a Star Account they hold:

(a) using The Star App to have funds transferred to their linked bank account (ordinarily, it may take up to 3 business days for the funds to appear in your bank account); or 

(b) at The Star Club properties at: 

(i) cashier windows by either cash, chips, chip purchase vouchers or cheque, or via electronic funds transfer into the Member’s bank account; or

(ii) participating cash redemption terminals by cash. Limits may be imposed by The Star Club properties on the sum of cash available for redemption from cash redemption terminals within The Star Club properties.

83. Any redemption by a Member from a Star Account they hold must be completed by the Member.  For on-property redemptions, photo identification may be required to validate the identity of the Member and the Member’s physical Membership Card must be presented at the time of request.

84. Where any system or equipment provided by The Star Club properties fails or malfunctions, preventing you from accessing or using your membership benefits, The Star App, a Star Account you hold or your Membership Card, The Star Club properties’ responsibility is limited, to the maximum extent permitted by law, to the cost of correcting that system or equipment error. The Star Club properties will not be liable if any system, equipment, The Star App or a Membership Card does not work properly for any reason beyond The Star Club properties’ reasonable control. 

85. Deposits into or withdrawals from your Star Account(s), whether made using The Star App or otherwise, may be delayed, blocked, frozen or refused where we have reasonable grounds to believe that they breach Australian law or sanctions (or the law or sanctions of another country). Where transactions are delayed, blocked, frozen or refused on the above grounds, The Star Club properties are not liable for any loss you suffer (including consequential loss) howsoever caused in connection with The Star App, your Star Account(s) or Membership Card. We may adjust or remove transactions incorrectly or erroneously made to any Star Account you hold. We are not liable in any way when a transfer of funds from or to a Star Account held with The Star Club properties is declined on the above grounds. 

86. If you have a device with fingerprint, face or other biometric identification capability, you can enable fingerprint, face or other biometric identification access in The Star App settings and use your fingerprint or face to sign into The Star App on your device. If you enable fingerprint, face or other biometric identification access in The Star App settings, any person whose fingerprint, face or other biometric identification is stored on your device will be able to access your Star Account(s). You must not have fingerprint, face or other biometric identification access enabled in The Star App settings if someone else’s fingerprint, face or other biometric identification is stored on your device. You agree that you will be responsible for actions on your Star Accounts following successful fingerprint, face or other biometric identification sign-in to The Star App, in accordance with these conditions.

Use of and access to Cashless Wagering information


87. Without limiting clauses 98 to 106, details of your gambling, The Star App and Star Account activity are maintained and used in accordance with our Privacy Policy and our other legal requirements, such as AML/CTF Laws.

88. Upon request by the Member, The Star Club properties will provide a statement in relation to the Member’s Star Account for the relevant The Star Club property. 

89. It is your responsibility to regularly review your Star Account transaction history to identify any unauthorised transactions.

Closing and suspending Star Accounts


90. We may cancel any Star Account you hold at any time. We will use reasonable endeavours to provide you with prior notice of cancellation. However we may be unable to provide prior notice in certain circumstances, including where doing so would be inconsistent with our legal or regulatory obligations or directions from regulatory or law enforcement agencies.

91. Any Star Account you hold may be closed in the event that it has remained inactive for at least 12 months.

92. Any Star Account you hold will be closed at your request or from the date your membership of The Star Club is cancelled or otherwise comes to an end.

93. On the cancellation or closing of your Star Account or at any other time reasonably determined by The Star Club properties, any balance remaining in a Star Account you hold will be sent to you in the form of a cheque to the registered address recorded for you, or directly into a financial institution account in your name if we hold that information.

94. The Star Club properties reserve the right to suspend your access to and use of The Star App and to your Star Account(s) in the event of suspicious activities taking place or due to concerns about your gambling behaviour.

95. The Star Club properties reserve the right to refuse to redeem or provide you with access to the balance of your Star Account(s) without first obtaining adequate identification, where physical Membership Cards are illegible, unreadable, altered, counterfeit or generated in error.

Unclaimed money


96. In circumstances where funds in any Star Account you hold become “unclaimed money” for the purpose of either the Unclaimed Money Act 1995 (NSW) or the Public Trustee Act 1978 (QLD), The Star Club properties may transfer such funds to the statutorily prescribed authority as unclaimed money in accordance with the applicable legislation. 

Privacy


97. In connection with The Star Club or your activities as a Member of The Star Club, we may collect personal information about you for purposes including:

(a) operating The Star Club, including:

(i) verifying your identity;

(ii) processing your membership application;

(iii) offering and providing any Star Offer; and

(iv) otherwise managing your membership;

(b) communicating with you and responding to your communications to us;

(c) conducting credit or other background checks on you, including checks required for compliance with the AML/CTF Law and customer probity requirements;

(d) operating The Star App and your Star Account(s);

(e) identifying, excluding or removing from our premises individuals to whom we may lawfully deny access;

(f) other purposes relating to gaming, safety and security, customer probity and preventing illegal or undesirable activities;

(g) purposes (including the undertaking of welfare discussions) relating to safer gambling and gambling harm minimisation;

(h) promoting our products, services, promotions and events, including by direct marketing (including by email, SMS, in-app notifications, targeted digital advertising, direct mail or phone calls) where you have consented to this or it is otherwise permitted by law; 

(i) recording your preferences and interests so that we may tailor our offerings to you;

(j) if we assign you a host, having the host provide services to you which may include the host making bookings on your behalf, which you will be bound by (including being bound by any terms and conditions that apply to the booked services);

(k) improving our products and services;

(l) generally operating our businesses;

(m) other purposes as set out in our Privacy Policy (available at The Star Club properties, on our websites and at starentertainmentgroup.com.au) from time to time; and

(n) other purposes required or permitted by law. 

98. Without limiting the above:

(a) by accepting any Star Offer, Members consent to us collecting and using their personal information for the purposes of:

(i) fulfilling the Star Offer, including providing goods and services in relation to the Star Offer and including us or our Partners sending you an email confirmation following your acceptance or redemption of the Star Offer;

(ii) administration, planning and researching, developing, improving and promoting products or services offered by us and by existing or proposed Partners; and

(iii) where you have consented to this or it is otherwise permitted by law, us and our existing or prospective Partners contacting you for direct marketing purposes (including by email, SMS, in-app notifications, targeted digital advertising, direct mail or phone calls); and

(b) by using The Star App and/or a Star Account, Members consent to us collecting and using their personal information for the purposes of operating The Star App and their Star Account(s) (as applicable), including disclosing personal information to and receiving personal information from Next and Cuscal. Next and Cuscal may also collect personal information directly from you (including your payment details) in connection with your use of The Star App and any Star Account(s) you hold.

99. We may collect personal information about you directly or from third parties including our service providers, other casino operators, law enforcement agencies and regulatory authorities. 

100. We may disclose personal information about you for the above purposes to:

(a) our related companies; 

(b) third parties including:

(i) our service providers;

(ii) Partners;

(iii) other casino operators;

(iv) credit rating and other reporting agencies;

(v) law enforcement agencies;

(vi) regulatory authorities; and

(vii) social media platforms;

(c) any other person as set out in our Privacy Policy from time to time; and

(d) any other person as required or permitted by law. 

101. We may also share your personal information with third party business operators to allow you to earn and redeem points at those businesses. 

102. Some of the persons or entities referred to in clauses 100 to 102 may be located outside Australia including in Singapore, Malaysia, the Philippines, Macau, Hong Kong, South Korea, the United States of America, the United Kingdom, France or New Zealand.

103. Without limiting any of the above, we have legal obligations to provide information to some third parties such as government gaming regulatory authorities and law enforcement agencies, as well as obligations to collect personal information under laws such as the AML/CTF Laws. We may disclose your personal information to gaming regulatory authorities and law enforcement agencies, and you consent to such disclosure (including in circumstances where you are invited to our private gaming rooms).

104. Without limiting any of the above, by joining The Star Club you consent to us using images of you, including your photograph referred to in clause 3 and images from any other source (whether collected before or after you join The Star Club), and faceprints made from those images, in our facial recognition system to identify, exclude or remove from our premises individuals to whom we may lawfully deny access and for other purposes relating to gaming, safety and security and preventing illegal or undesirable activities. We may disclose facial images and photos to, or receive them from, our related companies, our service providers, other casino operators, law enforcement agencies or regulatory authorities to use for these and similar purposes.

105. For information on how to seek access to and correction of your personal information, how you can lodge a privacy complaint and how we will deal with the complaint, please see our Privacy Policy.

Limitation of Liability


106. To the extent permitted by law, neither party will be liable to the other for any indirect, special, economic, punitive or exemplary or consequential loss or damage (including without limitation loss of or damage to data, or loss of revenue, profits, goodwill or opportunities), arising from The Star Club, any Product, any benefit obtained as a Star Offer, The Star App or a Star Account.

107. While we make reasonable efforts to ensure that information we receive is correct, accurate and complete, the actions of third parties and technical issues can affect the quality of information we receive in relation to The Star Club. We are not responsible for receipt of incorrect, inaccurate or incomplete information caused by:

(a) users of The Star App or Cashless Wagering or by any of the equipment or programming associated or utilised with The Star App or Cashless Wagering or in relation to the operation of The Star Club;

(b) any technical error that may occur in the course of administration of The Star App, Cashless Wagering or The Star Club; 

(c) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of orders for Star Offers or other Products that may be claimed on a redemption of loyalty points; or 

(d) any error or defect in, interruption to, delay in, communications line failure affecting, or unauthorised access to The Star App or any Star Account or system,

to the extent such cause is beyond our reasonable control.  

108. Except as required by law, we accept no liability of any nature in relation to Partner Products except to the extent that such liability arises due to our negligence, breach of law or breach of the Terms.

109. We give no guarantees, conditions, warranties or liabilities (including for indirect, special, economic, punitive or consequential loss or damage) with respect to type, quality, standard, fitness or suitability for any purpose of:

(a) any Star Offer or any other Product received as a result of a redemption of loyalty points; or

(b) The Star App or any Star Account or services,

other than those that may be required under the Australian Consumer Law or any other statute.

110. We acknowledge that Members have certain rights under consumer guarantees in the Australian Consumer Law, and nothing in these terms excludes, restricts or modifies:

(a). the application of any consumer guarantee in the Australian Consumer Law (”Consumer Guarantee”) or any similar provision in the law of any State or Territory which cannot be excluded, restricted or modified (”Similar Provision”);

(b) the exercise of any right conferred by any Consumer Guarantee or Similar Provision; or

(c) our liability under any Consumer Guarantee or Similar Provision, subject to clause 112.

111. To the full extent permitted by law, our liability under any Consumer Guarantee or Similar Provision is limited, at our discretion, to:

(a) reinstating the number of loyalty points redeemed by the Member;

(b) replacing or re-supplying a Product; or

(c) repairing the Product.

112. Without limiting our obligations under any Consumer Guarantee or Similar Provision, if Casino Products are faulty, damaged or unfit for use due to the negligence, breach of law or breach of the Terms by us or any person or entity acting under our control or instruction, or do not meet any express warranties provided by us, we will, at our option:

(a) reinstate the number of loyalty points redeemed for such Casino Product;

(b) repair the Casino Product; or

(d) arrange for a replacement.

113. We do not accept any taxation liability of Members or their employers arising from or in connection with earning, redeeming, claiming or cancelling loyalty points or Star Offers. Members are responsible to pay and reimburse us for any tax liability (including any GST that may be payable), stamp duty or other duty or government charges in connection with the receipt of Star Offers, a Product and/or benefits in relation to The Star Club.

114. Members should note that certain redemption transactions may have tax implications, and Members should consult with their accountant or tax advisers before claiming or placing an order for any Star Offer or other Products.

115. You acknowledge and agree that the clauses in this “Limitation of Liability” section (clauses 107 to 116) are reasonably necessary to protect our legitimate interests because:

(a) we provide The Star Club as an additional benefit to Members for free;

(b) we bear the majority of the risks arising from the conduct of The Star Club, including the commercial, financial, regulatory, reputational, legal and insurance risks; and

(c) these clauses assist to distribute the risks fairly between Members and The Star Club Properties.

General


116. Where practical, we will take reasonable steps to consider your point of view in relation to The Star Club. However, The Star Club properties' decisions in relation to The Star Club are final and binding. 

117. This document is governed by the laws of New South Wales. Each party submits to the jurisdiction of the courts of New South Wales and of any court that may hear appeals from any of those courts, for any proceedings in connection with this document.

118. To the extent that any provision in these terms is illegal or unenforceable, it is severed without affecting the validity or enforceability of the remaining terms.

119. In these terms, the word ‘including’ and similar words are not words of limitation.

Definitions


AML/CTFLaws’ means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Cashless Wageringmeans wagering without cash at designated EGMs, ETGs and other table games located at a The Star Club property.

Casino Dollars’ has the meaning given to that term in The Star Club brochure.

Casino Product’ means Products supplied by one of The Star Club properties to a Member.

Comp Dollars’ has the meaning given to that term in The Star Club brochure.

Consumer Guarantee’ has the meaning given to that term in clause 110(a) of these terms.

Cuscal’ has the meaning given to that term in clause 75 of these terms.

'digital Membership Card' means, if obtained by a Member, the Member's digital membership card for The Star Club, which shall be linked to that Member's physical Membership Card.

EGM’ means an electronic gaming machine.

ETG’ means an electronic table game.

Excluded Person’ means a person who has been excluded from or otherwise prohibited from entering any of The Star Club properties.

'Member’ means a member of The Star Club.

'Membership Card' means both a physical Membership Card and a digital membership Card.

Next’ has the meaning given to that term in clause 75 of these terms.

our website’ has the meaning given to that term in clause 13 of these terms. 

Partner’ has the meaning given to that term in clause 47 of these terms.

Partner Products’ means Products supplied by a Partner to a Member.

'physical Membership Card' means the Member's physical membership card issued by The Star for The Star Club, which shall be linked to that Member's digital Membership Card, if obtained.

PIN’ has the meaning given to that term in clause 24 of these terms.

Products’ includes merchandise, products, goods, services or gift cards, ordered in accordance with the Terms, being either Partner Products or Casino Products.

‘Prohibited Payment Channel’ means an account, card or equivalent in the name of a third party (excluding an account, card or equivalent that is held jointly with the Member) or a non-individual, or any other method prohibited by law.

Similar Provision’ has the meaning given to that term in clause 110(a) of these terms.

Star Account’, also known as a “Cashless Wagering Account”, means an account with a The Star Club property that allows you to participate in Cashless Wagering at that The Star Club property

Star Offer’ means Products offered or awarded to Members of The Star Club in accordance with the Terms.

Terms’ has the meaning given to that term in clause 13 of these terms.

'The Star Appmeans the mobile app for iPhone, iPad and Android devices, which lets you do things like access and view your loyalty points and Star Account(s), using your device through an internet connection.

The Star Club’ means the membership and loyalty program operated by The Star Club properties known as ‘The Star Club’.

Tier Point’ has the meaning given to that term in The Star Club brochure.

tiers’ has the meaning given to that term in clause 5 of these terms.

'Tier Review Date' of a Member means each anniversary of the date on which that Member joined The Star Club or, in the alternative, such other date as notified by us to that Member.

TITO’ has the meaning given to that term in clause 71 of these terms.