Frequently Asked Questions

Most Asked Questions

Most Asked Questions

Where can I check my Tier Points, Casino Dollars and Star Gifts balances?

Login to your Member Dashboard to view a snapshot of how you are tracking along with all of your current balances. Alternatively, you can view your balances via The Star Club Member Kiosk or at The Star Club Desk on-property, or by downloading and logging into The Star App.

Do all of The Star Club properties offer the same tier benefits?

There are core benefits available to you across all of The Star Club properties. There are also some additional benefits available to you which are unique to each property. See the My Benefits section to view the full range of benefits available.

Membership

Membership

How do I join?

You can apply to become a Member of The Star Club by registering online here, via The Star App, or on one of The Star Club Member Kiosks on-property. After registering, simply visit The Star Club Desk with photo identification within 30 days to complete your application. You must be 18 years or over and provide acceptable valid ID to join The Star Club.

How can I update my contact details?

You can update your mailing address, phone number, email address and contact preferences via your Member Dashboard when you login to the website. Alternatively, visit The Star Club Desk on-property and the friendly team will be able to assist.

I've lost my The Star Club Card, how can I get a new one?

Simply visit The Star Club Desk on-property and our friendly team will be more than happy to print you a replacement Membership Card.

Where can I use The Star Club Card?

The Star Club Card can be used when you play, stay or dine at The Star Sydney, Treasury Brisbane or The Star Gold Coast. This means you can continue to accrue Tier Points and Casino Dollars no matter which property you visit. Login to The Star Club and see the Member Benefits section to view the full range of benefits available to you.

Tier Points

Tier Points

How do I accrue Tier Points?

You can accrue Tier Points through gaming play, on purchases at most of our restaurants and bars, and when you stay at one of our fabulous hotels. Tier Points are used to calculate your membership level within The Star Club. For more information, please see the About Tier Points section.

How many Tier Points do I need to qualify for higher tiers?

Tier Points required to qualify for each tier at each property are:
Silver: 100 Tier Points
Gold: 1,500 Tier Points
Platinum: 5,000 Tier Points at The Star Club properties in Queensland
Platinum: 7,000 Tier Points at The Star Sydney
Diamond: Invitation only

When is my Tier reviewed?

Your activity will be reviewed on a daily basis, which means you can find out sooner if you’ve reached the next Tier, or retained your current membership level.

At the launch of The Star Club, your activity will be reviewed over the last 6 and 12 month periods. The most favourable of these periods will be used to assess your Tier eligibility.

Upon reaching your next Tier, or retaining your current Tier, you will be able to enjoy all member benefits for the next 12 months (365 days) from that date. To retain your current Membership Tier, you just need to accrue the relevant Tier Points, within the 12 month period.

And as long as you continue to accrue Tier Points on-property, they will never expire.

Casino Dollars

Casino Dollars

What are Casino Dollars?

Casino Dollars are your on-property currency that you can redeem at any of The Star Club properties. For more information, please see About Casino Dollars under the Member Benefits section.

How do I earn Casino Dollars?

You can earn Casino Dollars at any of our fabulous properties, including on gaming play, at most of our restaurants and bars, and for hotel stays using your Membership Card. See About Casino Dollars under the Member Benefits section for participating outlets.

Where can I spend Casino Dollars?

Casino Dollars are your on-property currency that you can redeem at our hotels, at most of our restaurants and bars, or for playtime on the gaming floor, including on your favourite table games. For more information, please see About Casino Dollars under the Member Benefits section.

When do my Casino Dollars expire?

As long as you continue to accrue Tier Points within a 180 day period your Casino Dollars will never expire. For more information, please login to The Star Club and see the About Casino Dollars section, or visit The Star Club Desk on-property.

What are the selected outlets at each property that Casino Dollars can be earned and redeemed?

Login to The Star Club and under the My Benefits section, please refer to the terms and conditions at the bottom of the member benefits table for details regarding the selected outlets that Casino Dollars can be earned and redeemed at. Alternatively, you can visit The Star Club Desk on-property for more information.

Star Gifts

Star Gifts

What are Star Gifts?

Available to Silver Members and higher, Star Gifts are a little thank you from us as you continue to accrue Tier Points and progress through The Star Club. You'll be spoilt for choice, as the Star Gifts range from instant Casino Dollars and Gift Cards, to a huge range of Premium Products or Events and Experiences. Login to The Star Club and see the About Star Gifts section for more details.

How do I earn Star Gifts?

Star Gifts can be unlocked at regular Tier Point intervals within each Tier (from Silver and higher). Login to your Member Dashboard to track your progress towards your next Star Gift.

What happens when I change my Tier and on my Tier Review Date?

When a member changes their Tier and on their Tier Review Date, they will commence a new Tier Points accrual period for Star Gifts. Any Tier Points contributing to a previous Star Gifts target will be cancelled.

What gifts can I redeem?

You'll be spoilt for choice with the large range of Star Gifts available. Silver Members can redeem for Casino Dollars (loaded immediately onto your Membership Card), while Gold Members and higher can choose from On-Property Gift Cards, Retail Gift Cards, Premium Products or Events and Experiences - the choice is yours! Explore the Star Gifts Catalogue in the About Star Gifts section to view the full range of products available to each membership level.

How do I get started?

Star Gifts is open to Silver Members and higher. If you are not yet a Member of The Star Club, visit one of The Star Club Member Kiosks or The Star Club Desk on-property to sign up today. You must be 18 years or over and provide valid photo ID to become a Member of The Star Club.

How do I check my Star Gifts balance?

You can track your progress to your next Star Gift by logging into your Member Dashboard, and view any unlocked Star Gifts via one of the Star Gifts Kiosks on-property.

Do Star Gifts expire?

Any unlocked but unredeemed Star Gifts will expire if you have not accrued Tier Points on- property within the previous 12 months (365 days).

Where can I get more information?

You can find more information contained in the Star Gifts Brochure available from The Star Club Desk on-property.

How do I redeem my unlocked Star Gifts?

You can order products and experiences through the Star Gifts Kiosks. There are four categories to browse through; Casino Dollars, Gift Cards, Premium Products and Experiences. Select the category you wish to redeem from and browse through the range of products and experiences. Select the product or experience you wish to redeem, and then click 'Add to Cart'. Once you are happy with your selection and provided you have enough Star Gifts earned click 'Checkout' to redeem your products and/or experiences. All orders are subject to the terms and conditions of The Star Club program.

How do I find a specific product or experience?

You can browse for a product or experience by swiping the product images in the Star Gifts carousel from right to left. Alternatively, you can use the Star Gifts category tabs – Casino Dollars, Gift Cards, Premium Products or Experiences which is located above the product carousel. The Star Gifts category tabs allow you to search for items by category, product name or by gift value. Each product and experience contains a picture, description, Star Gift(s) available to you by Tier.

What if I want to cancel my order?

Once you have placed an order, the order will appear at the bottom of the product carousel. Cancellation of an order can only be completed prior to checkout and processing of your redemption.

Where can I find a history of all past products and experiences that I have redeemed?

You can obtain details of all past orders you have made by enquiring at The Star Club Desk. You will be able to view the name of the product or experience, the Star Gifts redeemed by Tier and the status of your order.

I haven't received my product. When should I expect to receive my product?

We will endeavour to deliver your product/s within 10 business days after the completion of your order. If after 10 business days you have not received your order, please contact The Star Club Contact Centre Team on 1800 223 011, Opening Hours: 08:00-6:00 pm (Monday – Friday) and 08:00 – 7:00 pm (Monday – Friday) during daylight savings. Closed on NSW and National Public Holidays. Alternatively, you can contact our partner directly and quote the consignment note from the email you would have received upon order confirmation.

Can my products be delivered to a PO Box or parcel locker?

All delivery addresses must be a street address within Australia. Post Office Box addresses or parcel lockers will not be accepted.

Will I need to be home to receive my products?

Yes, as most products are sent by courier or Registered Post. Alternatively, you can input your work place address at time of order at the Star Gifts Kiosk, where you will be available between 9am - 6pm, Monday - Friday.

How much is the delivery charge for my products?

The delivery charge is included and there is no additional payment required for postage. Products will only be delivered to an Australian address.

Can I redeem a product for delivery to another person?

Yes. At the time of order at the Star Gifts Kiosk, simply provide the contact name and delivery address you wish to have the product delivered to (delivery address must be within Australia).

Can I arrange for my products to be sent to an international address?

No – the delivery address supplied must be located within Australia.

What happens if I'm not happy with my products?

You cannot return a product because you change your mind. If the product is faulty, damaged or unfit for use then without limiting any rights you may have under Australian Consumer Law, it may be returned within the specified warranty period for an exchange or refund. Please contact The Star Club Contact Centre team on 1800 223 011, Opening Hours: 08:00-6:00 pm (Monday – Friday) and 08:00 – 7:00 pm (Monday – Friday) during daylight savings. Closed on NSW and National Public Holidays.

What happens if I lose a Gift Card?

Gift Cards are subject to the terms and conditions of use stated on the card. A Gift Card redeemed from the Star Gifts Kiosks will not be replaced or refunded if lost, stolen, destroyed or expired.

Where do I find the Terms and Conditions and the Privacy Policy?

You will find links to the Terms and Conditions of The Star Club and the Privacy Policy at the footer of each page on The Star Club website and at the Star Gifts Kiosks under the “menu’ button.

Who can I contact if I have a complaint?

Please contact The Star Club Contact Centre team on1800 223 011, Opening Hours: 08:00-6:00 pm (Monday – Friday) and 08:00 – 7:00 pm (Monday – Friday) during daylight savings. Closed on NSW and National Public Holidays.

What can I do in case I don't find answers to my question in these FAQ's?

Please contact The Star Club Contact Centre team on 1800 223 011, Opening Hours: 08:00-6:00 pm (Monday – Friday) and 08:00 – 7:00 pm (Monday – Friday) during daylight savings. Closed on NSW and National.