There are important changes to Star Gifts. What is changing?
From Monday 18 February 2019, the value of Star Gifts is changing. Silver Star Gifts will change from $50 Casino Dollars to $25 Casino Dollars. For Gold Star Gifts, the value of a Casino Dollars redemption will change from $125 Casino Dollars to $65 Casino Dollars. On-property Gift Cards will change from $90 to $45 and Retail Gift Cards from $75 to $35. A new range of merchandise will also be added to the catalogue.
What is not changing?
You will continue to earn Star Gifts. As a Silver Member, you will be rewarded with a Star Gift for every 250 Tier Points earned. As a Gold Member, you will be rewarded with a Star Gift for every 500 Tier Points earned.
What do I need to do?
If you have Star Gifts waiting to be redeemed, we encourage you to redeem your Star Gifts before these changes take place to make the most of your Star Gifts.
What about my other Member benefits?
At this time there will be no additional changes to your other Member benefits. You will be given prior notice of any future changes to The Star Club program.
If you have any questions about these changes, don’t hesitate to visit the friendly team at The Star Club Desk who will be mre than happy to assist.
What are Star Gifts?
Star Gifts are a little thank you from us as you progress through the Tiers of The Star Club. Available to Silver Members and higher, as you accrue Tier Points and reach one of regular intervals within each Tier, you can unlock a Star Gift. Silver Members can redeem for instant Casino Dollars, while Gold Members and higher can also choose from Retail Gift Cards, On-Property Gift Cards or Premium Products. Login to The Star Club website, Member Kiosk on-property, or via The Star Mobile App and see the ‘About Star Gifts’ section for more details.
How do I earn Star Gifts?
Available to Silver Members and higher, as you accrue Tier Points and reach one of regular intervals within each Tier, you can unlock a Star Gift. Login to your Member Dashboard on on The Star Club website, Member Kiosk on-property, or via The Star Mobile App to track your progress towards your next Star Gift.
What happens when I change my Tier and on my Tier Review Date?
When you change Tier and on your Tier Review Date, you will commence a new Tier Points accrual period for Star Gifts. Any Tier Points contributing to a previous Star Gifts target will be cancelled.
What gifts can I redeem?
You'll be spoilt for choice with the large range of Star Gifts available. Silver Members can redeem for Casino Dollars (loaded immediately onto your Membership Card at the Star Gifts Kiosk), while Gold Members and higher can also choose from On-Property Gift Cards, Retail Gift Cards or Premium Products - the choice is yours! To explore the Star Gifts Catalogue and view the full range of products available to each membership level, login to The Star Club website and see the ‘Star Gifts’ section.
How do I get started?
Star Gifts can be earned by Silver Members and higher. If you are not yet a Member of The Star Club, visit one of The Star Club Member Kiosks on-property or The Star Club website or via The Star Mobile App to sign up today. You must be 18 years or over and provide valid photo ID to become a Member of The Star Club.
How do I check my Star Gifts balance?
You can track your progress to your next Star Gift by logging into your Member Dashboard on The Star Club website, Member Kiosk on-property or via The Star Mobile App, and view any unlocked Star Gifts at one of the Star Gifts Kiosks on-property.
Do Star Gifts expire?
Any unlocked but unredeemed Star Gifts will only expire if you have not accrued Tier Points within the previous 12 months (365 days).
How do I redeem my unlocked Star Gifts?
To redeem an unlocked Star Gift, simply visit one of the Star Gifts Kiosks located across our three properties. There are three categories to choose from; Casino Dollars, Gift Cards and Premium Products. Select the category you wish to redeem from and browse through the product catalogue. Select the product item you wish to redeem, and then click 'Add to Cart'. Once you are happy with your selection and provided you have enough Star Gifts earned click 'Checkout' to redeem your gift. All orders are subject to the terms and conditions of The Star Club program. You can find more information contained in the Star Gifts brochure available on-property.
How do I find a specific product or experience?
You can browse for a product or experience by swiping the product images in the Star Gifts catalogue from right to left. Alternatively, you can use the Star Gifts category tabs – Casino Dollars, Gift Cards and Premium Products which is located above the product catalogue. The Star Gifts category tabs allow you to search for items by category, product name or by gift value. Each product and experience contains a picture and description of the Star Gift(s) available to you by Tier.
What if I want to cancel my order?
Once you have placed an order, the order will appear at the bottom of the product catalogue. Cancellation of an order can only be completed prior to checkout and processing of your redemption.
Where can I find a history of all past products and experiences that I have redeemed?
You can obtain details of all past orders you have made by enquiring at The Star Club Desk. You will be able to view the name of the product or experience, the Star Gifts redeemed by Tier and the status of your order.
I haven't received my product. When should I expect to receive my product?
We will endeavour to deliver your product/s within 10 business days after the completion of your order. If after 10 business days you have not received your order, please contact The Star Club Contact Centre Team on 1800 223 011, Opening Hours: 8am - 6pm (Monday - Friday) and 8am - 7pm (Monday - Friday) during daylight savings. Closed on NSW and National Public Holidays. Alternatively, you can contact our partner directly and quote the consignment note from the email you would have received upon order confirmation.
Can my products be delivered to a PO Box or parcel locker?
All delivery addresses must be a street address within Australia. Post Office Box addresses or parcel lockers will not be accepted.
Will I need to be home to receive my products?
Yes, as most products are sent by courier or Registered Post. Alternatively, you can input your work place or other address where you will be available between 9am - 6pm, Monday - Friday, at time of order at the Star Gifts Kiosk.
How much is the delivery charge for my products?
The delivery charge is included and there is no additional payment required for postage. Products will only be delivered to an Australian address.
Can I redeem a product for delivery to another person?
Yes. At the time of order at the Star Gifts Kiosk, simply provide the contact name and delivery address you wish to have the product delivered to (delivery address must be within Australia).
Can I arrange for my products to be sent to an international address?
No – the delivery address supplied must be located within Australia.
What happens if I'm not happy with my products?
You cannot return a product because you change your mind. If the product is faulty, damaged or unfit for use then without limiting any rights you may have under Australian Consumer Law, it may be returned within the specified warranty period for an exchange or refund. Please contact The Star Club Contact Centre team on 1800 223 011, Opening Hours: 8am - 6:00am (Monday - Friday) and 8am - 7pm (Monday - Friday) during daylight savings. Closed on NSW and National Public Holidays.
What happens if I lose a Gift Card?
Gift Cards are subject to the terms and conditions of use stated on the card. A Gift Card redeemed from the Star Gifts Kiosks will not be replaced or refunded if lost, stolen, destroyed or expired.
Who can I contact if I have a complaint?
Please contact The Star Club Contact Centre team on 1800 223 011, Opening Hours: 8am - 6pm (Monday - Friday) and 8am - 7pm (Monday - Friday) during daylight savings (Closed on NSW and National Public Holidays).
What can I do in case I don't find answers to my question in these FAQs?
Please contact The Star Club Contact Centre team on 1800 223 011, Opening Hours: 8am - 6pm (Monday - Friday) and 8am - 7pm (Monday - Friday) during daylight savings (Closed on NSW and National).
Where can I get more information?
You can find more information contained in the Star Gifts Brochure available on-property.